Hacienda Del Caribe Hotel, Playa del Carmen ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Calle 2 Norte Entre 5Ta Y 10Ma Avenida, Playa del Carmen, Mexico, 77710

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Room Selected at Check

Max:

4 persons

25 m²

Bed options:

2 King Size Beds

Garden view

Shower

Balcony

room details

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King Room

Max:

2 persons

25 m²

Bed options:

1 King-size bed

Garden view

Shower

Balcony

room details

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Queen Room Two Queen Beds

Max:

4 persons

25 m²

Bed options:

2 King Size Beds

Garden view

Shower

Balcony

room details

Check Prices

Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Playa del Carmen700 m

Airports

Aeropuerto de Playa del Carmen (PCM)700 m

Cancun (CUN) 56.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Comfortable

“The queen size suite was impressively spacious and beautifully furnished, providing a cozy atmosphere that made my stay feel like home.” view full review

Amazing Shower Pressure

“I was blown away by the shower pressure—definitely one of the best I've experienced! It made my relaxing time in the bathroom truly enjoyable.” view full review

Accessibility Bliss

“The hotel's design and layout made it easy to navigate, ensuring comfort for everyone, which I appreciated during my stay.” view full review

Perfect Dining Options

“Having a restaurant nearby open late was a huge plus, giving us easy access to tasty meals without the need for extensive planning.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Snorkelling
Tennis court
Golf course
Fishing

Services

Paid airport shuttle
Housekeeping
Car hire
Tours/Ticket assistance

Dining

In-room breakfast
Poolside snack bar

Children

Babysitting/Child services

Spa & Leisure

Outdoor swimming pool
Night club
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Ironing facilities

Media

AM/FM alarm clock

Location

Calle 2 Norte Entre 5Ta Y 10Ma Avenida, Playa del Carmen, Mexico, 77710

Map view

Calle 2 Norte Entre 5Ta Y 10Ma Avenida, Playa del Carmen, Mexico, 77710

City landmarks

Mall

Quinta Alegria Shopping Mall

970 m

Night club

Coco Bongo

620 m

Zona Arqueologica Playa del Carmen

670 m

Church

Nuestra Senora del Carmen Catholic Church

860 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

810 m

Avenue With 14 Street 5a Downtown

Corazon de Mexico

850 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

900 m

Beach

Playacar

980 m

Gallery

Riviera Art Gallery

990 m

Aquarium

Aquarium Beach

730 m

Gallery

La Galeria de Playa Art Gallery

1.2 km

Avenida entre 24 y 34 calles 5a

Caminarte

1.2 km

Beach

Kool Beach Club

1.7 km

Beach

Mamita's Beach Club

1.9 km

Nearby

152 Calle Quinta Avenida

Quinta Avenida

510 m

Museum

Museo Frida Kahlo Playa Del Carmen

360 m

Av. Benito Juárez

Los Fundadores Park

250 m

Museum

3D Museum of Wonders

430 m

5ta Avenida

Galeria de Arte 5ta Avenida

70 m

5th Avenue 4th and 6th Streets

Sun Jaguar

130 m

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

150 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

290 m

Beach

INTI Beach

360 m

Spa Centre

Ferry Cozumel

230 m

Mall

Paseo del Carmen Shopping Mall

250 m

Night club

Club 01

340 m

15 Avenida Nte

Parque, Portal Maya

200 m

Av Benito Juárez 251

Portal Maya

290 m

Casino

Grand Riviera Casino

500 m

Night club

Mandala Playa del Carmen

560 m

Restaurants

Mr. Dog Del Caribe

20 m

Calle 2 Norte Entre La 5 y 10 Av 130

Hard Rock Cafe

190 m

Quinta Avenida Esquina Calle 4 Norte Corner with Calle 4 Norte

Kaxapa Factory

640 m

Calle 10 Norte and 15-20 Avenida

Que Huevos

110 m

Avenida 5TA Norte Ezquina Calle 48

Antico Bistrot

120 m

Calle 2 Norte Entre Avenida 10 y 15

Mc Donald's

150 m

Mza 1 Calle Quinta Avenida 101

El Pechugon Rosticerias

170 m

30th Avenue and 50th Street

La Valentina

150 m

Avenida Nte. 28

La Brocherie

360 m

Avenida 15 Nte Entre Calle 4 y 6

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

Spacious rooms

Helpful service

Outdated infrastructure

WiFi and hot water issues

7.2/10

Very good

Rooms

7.0

Location

8.7

Service

8.2

Dining

5.5

4/5 based on 449 reviews

#136 of 329 hotels in Playa del Carmen based on Tripadvisor

Larry

United States, May 2024

8.0/10

This hotel was perfect for my stay. From the lovely decor details to being the cleanest hotel I've ever stayed at for such a low rate, it truly exceeded my expectations. The unbeatable location and great value for the low rate made my experience comfortable and enjoyable.

Rooms

9.0

The room was perfect. Despite being older, it was comfortable and met my needs. The cleanliness was exceptional.

Service

8.0

The service was very nice. The staff were helpful with organizing tours, which made my stay more convenient and enjoyable.

Location

10.0

The location was perfect. It was steps away from 5th Avenue, making it convenient to access everything while still being quiet and secure at night.

Dining

6.0

The dining experience was a bit of a disappointment. The breakfast offered was the same every day and didn't quite match the standards of the rest of my stay.

Facilities

7.0

The facilities were decent and functioned as expected for the price paid. However, there were no standout features to highlight.

John

United Kingdom, April 2024

5.2/10

The hotel was a mixed experience: the rooms were stinky and very ugly, with unexpected finds like hair and a condom in the toilet, but the service was helpful and friendly. The location was very good, away from the noisy clubs and bars, yet close to key spots in the city. The dining options were lacking variety, with the same meal offered daily, but the facilities were acceptable for a basic stay.

Rooms

5.0

The rooms were stinky and very ugly, with some cleanliness issues.

Service

6.0

The service had its ups and downs, with unnecessary early wake-up calls but overall helpful assistance.

Location

8.0

The hotel is well-situated, close to important locations without the noise disturbances.

Dining

5.0

The breakfast selection was repetitive and uninspiring.

Facilities

5.0

The facilities were basic but sufficient for a short stay.

Samantha

United Kingdom, November 2023

7.4/10

The hotel's rooms are very comfortable and spacious, although the place's infrastructure is a bit outdated. The presence of a fan on the wall was a nice touch. The service was helpful, especially when my friend needed access to the room. The location is a plus, being very close to the bus terminal, shops, and ferry to Cozumel. The dining experience was fair, and the facilities were satisfactory.

Rooms

8.0

The rooms were comfortable and spacious with a nice touch of a fan on the wall.

Service

9.0

The staff was helpful and came promptly when needed.

Location

7.0

The hotel's location is great, close to the bus terminal, shops, and ferry to Cozumel, although some attention is needed for hot water and WiFi.

Dining

6.0

The dining was fair with included options, although there is room for improvement.

Facilities

7.0

The facilities were adequate for a pleasant stay.

Spacious rooms

Outdated infrastructure

Charlotte

United Kingdom, October 2023

7.6/10

The hotel has a lovely charm with its balconies, but the lack of a lift might be inconvenient for those with heavy luggage. The rooms, although a bit lackluster due to the age of the hotel, feature AC and a fan, providing a comfortable stay.

Rooms

7.0

The rooms are a bit old-fashioned but have AC and a fan for a cozy atmosphere.

Service

8.0

The service was fantastic overall, except for some noise issues that weren't promptly addressed.

Location

9.0

The hotel's location is excellent, right in the center near the beach and ADO bus station, yet maintains a quiet ambiance.

Dining

6.0

The dining experience, while convenient across the road, offers limited breakfast options that might not suit everyone's taste.

Facilities

8.0

The pool area adds to the relaxing atmosphere of the hotel.

Mary

United States, August 2023

8.0/10

I had a lovely stay at the hotel. The location was perfect, right off 5th Ave and close to the beach. The rooms were quiet and even had a small balcony, which was a nice touch. The service was excellent, with friendly staff ready to assist. However, the dining options were not worth the extra money, and the breakfast was repetitive. Overall, a great value for the location and service.

Rooms

8.0

My room was quiet, located on top of the restaurant next door and close to the entrance from the beach. I enjoyed having a small balcony with a chair to relax in.

Service

9.0

The staff was lovely and very helpful. They were quick to address any issues, making my stay at Hacienda Del Caribe enjoyable.

Location

9.0

The hotel's location was perfect, right in the center and close to the beach. It was convenient to reach the bus terminal, shops, and the ferry to Cozumel. Despite being in a busy area, it remained quiet without any noise problems.

Dining

6.0

The dining experience was not worth the extra money. The breakfast was the same every day, which was disappointing compared to other places I stayed during my holiday.

Facilities

8.0

The hotel offered car hire, housekeeping, tours/ticket assistance, and other services to enhance the stay.

Dave

United States, May 2023

7.4/10

I had a pleasant stay at the hotel. The rooms were nice and cool with comfortable bedding, but lacked towel bars and a refrigerator. Additionally, the sign about not flushing toilet paper into the toilet was inconvenient. However, having a window into the yard was a nice touch.

Rooms

7.0

The rooms were comfortable, but some amenities were missing.

Service

9.0

The service was top-notch with very friendly and helpful staff.

Location

9.0

The location was perfect, steps away from 5th Avenue, and still quiet and secure at night.

Dining

5.0

The dining options were ordinary, with repetitive breakfast choices.